|FAQs|

|CAKE & DESSERT ORDERS

 

|Q: HOW CAN I ORDER?|

If you are interested in placing an order, please get in touch with us by filling out a form under "CONTACT US". QUICK REMINDER: We are only operating every Friday-Sunday! Please make sure that your orders are submitted no later than 12pm Wednesday of that same week/weekend of your requested date. Our weekends fill up very quickly so we highly recommend you to submit your order as soon as possible.

|Q: CAN I REQUEST A CUSTOM DESIGNED CAKE?|

Unfortunately, we are no longer accepting custom design requests! All buttercream cakes, fresh cream cakes, and cupcake decor will remain as is! 

The only option is to add an edible printout to the cakes and cupcakes! Reach out to us if you have any additional questions.

|Q: CAN I REQUEST A CUSTOM LOGO CAKE TOPPER FOR THE CUPCAKES?|

Yes, we do service cupcake toppers with your desired logo or theme! We ask that the background of the image is white and attached to the email in JPEG or PNG file. Reach out to us if you have any additional questions.

|Q: SAME DAY ONLINE ORDERS?|

Currently, we do not accept same day orders. Because we only operate every Friday-Sunday, all orders must be confirmed by us no later than 12pm Wednesday of the week/weekend of your request! 

|Q: CAN YOU SHIP YOUR PRODUCTS?|

At the moment, we do not. However, we will provide this service in the near future!

|Q: PICK UP / DELIVERY|

Pick up- If we are able to accommodate your order, please connect with us to schedule a pickup date and time frame.

Delivery-  Delivery is only accommodated within a (10) mile radius from our kitchen location in Santa Clara!

|Q: HOW MUCH IS DELIVERY?|

Minimum order of $35 is required for delivery service! Fee starts at $8 within a 10 mile radius from Santa Clara.

|Q: CAN I GET A REFUND WHEN MY CAKES OR CUPCAKES ARE DAMAGED AFTER I TAKE THEM HOME?|

No. Unfortunately, once the cakes and cupcakes are out of our hands, we are NOT responsible for any damages done.

|CONSULTATIONS AND TASTINGS

|Q: HOW MUCH ARE CONSULTATIONS AND TASTINGS?|

We are no longer offering consultation and/or tasting!

|BUTTERCREAM CAKE LIFE

|Q: HOW LONG DOES MY BUTTERCREAM CAKE STAY FRESH?|

You can keep the cake up to (5) days in the fridge. However, we do recommend the cakes to be sliced into portions of your desired size and put them in the freezer to keep the maximum amount of freshness! Please make sure the cake(s) is sealed properly with food wrap or an air tight container. 

|Q: HOW LONG SHOULD I KEEP THE BUTTERCREAM CAKE OUT BEFORE SERVING?|

It depends on the size of your cake.

4"/4 layer: 2 1/2 hours +

7"/4 layer: 3 1/2 hours +

9"/4 layer : 4 1/2 hours +

|Q: DO YOU REALLY HAVE TO EAT THE BUTTERCREAM CAKE WHEN IT REACHES ROOM TEMPERATURE?|

You don't have to but we highly recommend it because that means you'll be eating hard frosting! 

| FRESH CREAM CAKE

|Q: HOW LONG DOES MY BUTTERCREAM CAKE STAY FRESH?|

You can keep the cake up to (3) days in the fridge.

|Q: DO WE KEEP THE CAKE REFRIDGERATED?|

Yes, do leave the cake inside the fridge! Feel free to leave it out 1 hour before serving time. (Conditions may vary due to weather temperatures).

|DESSERT ORDER CANCELLATION

|Q: WHEN CAN I CANCEL MY ORDER(S)?|

Once your order has been confirmed, we will need to be notified via email (5) days prior to your event date in order to receive a full refund. If cancellation is notified to us in less than (5) days, we will require a non-refundable fee of 50% from the total cost. Please note that we require full payment to be made once you confirm the pick up date and time frame!

|WEDDINGS and BIG EVENTS|

We are not accepting any wedding orders at this time! 

|ALLERGENS/RESTRICTIONS

|Q: DO THE PRODUCTS CONTAIN NUTS?|

Yes, some of our products contain nuts. Please let us know if you have any dietary restrictions or allergens.

|Q: DO YOU OFFER GLUTEN FREE CAKES?|

Yes! Please visit SIGNATURE CAKES & FLAVORS page. Please note that the kitchen that we work in is not a gluten-free environment.

|Q: DO YOU OFFER VEGAN CAKES?|

We sure do! Please visit our SIGNATURE CAKES & FLAVORS page. If you have other flavors in mind, let us know!