|FAQs|
| DAYS OF OPERATION
| Q: ARE YOU OPEN ON WEEKDAYS?
Yes, we now operate on the weekdays for anyone who needs large orders for their events! In order for us cater your event on the week days, you will have to meet the minimum requirement of $350! Reach out to us for a list of our catering menu.
|Q: IF I CANNOT MEET THE MINIMUM ORDER OF $350, WILL I STILL BE ABLE TO PLACE AN ORDER FOR A CAKE ON A WEEK DAY?
Unfortunately, the week days are only open for large, private, and corporate events. If you are unable to meet the $350 requirement, we will only be able to assist you anywhere between Friday-Sunday!
|CAKE & DESSERT ORDERS
|Q: HOW CAN I ORDER?
If you are interested in placing an order, please fill out a form under "CONTACT US".
|Q: CAN I REQUEST A CUSTOM DESIGNED CAKE?
Unfortunately, we no longer accept custom design requests! All buttercream cakes, fresh cream cakes, and cupcake decor will remain as is!
|Q: CAN I REQUEST A CUSTOM LOGO CAKE TOPPER FOR THE CUPCAKES?
Yes, we do service cupcake toppers with your desired logo or theme! We ask that the background of the image is white, Please attach the image to the email in JPEG or PNG file. Reach out to us if you have any additional questions.
|Q: SAME DAY ONLINE ORDERS?
Currently, we do not accept same day orders.
|Q: CAN YOU SHIP YOUR PRODUCTS?
We do not ship our baked goods at this time.
|Q: HOW MUCH IS DELIVERY?
Minimum order of $35 is required for delivery service! Fee starts at $10 within an 8 mile radius from Santa Clara and $12 from 9-10 miles.
|Q: CAN I GET A REFUND WHEN MY CAKES OR CUPCAKES ARE DAMAGED AFTER I TAKE THEM HOME?
No. Unfortunately, once the cakes and cupcakes are out of our hands, we are NOT responsible for any damages done to any desserts.
|CATERING MENU
|Q: DO YOU OFFER CATERING DURING THE WEEK?
Yes, we do! As long as your order meets the requirement of $350, we'd be happy to add your order in! For a full list of our catering menu, please reach out to us!
|CONSULTATIONS AND TASTINGS
|Q: HOW MUCH ARE CONSULTATIONS AND TASTINGS?
We do not offer tasting at this time!
|BUTTERCREAM CAKE LIFE
|Q: HOW LONG DOES MY BUTTERCREAM CAKE STAY FRESH?
You can keep the cake up to (3) days in the fridge. However, we do recommend the cakes to be sliced into portions of your desired size and put them in the freezer to keep the maximum amount of freshness which can last up to (1) month. Please make sure the cake(s) is sealed properly with food wrap or an air tight container.
|Q: HOW LONG SHOULD I KEEP THE BUTTERCREAM CAKE OUT BEFORE SERVING?
It depends on the size of your cake.
4"/4 layer: 2 1/2 hours +
7"/4 layer: 3 1/2 hours +
9"/4 layer : 4 1/2 hours +
|Q: DO YOU REALLY HAVE TO EAT THE BUTTERCREAM CAKE WHEN IT REACHES ROOM TEMPERATURE?
We highly recommend it because if you don't, you'll be biting into hard frosting!
| FRESH CREAM CAKE
|Q: HOW LONG DOES MY FRESH CREAM CAKE STAY FRESH?
You can keep the cake up to (2) days in the fridge. Please make sure the cake is wrapped.
|Q: DO WE KEEP THE CAKE IN THE FRIDGE?
Yes, the cake should be left inside the fridge! Feel free to leave it out 1 hour before serving time. (Conditions may vary due to weather temperatures).
|DESSERT ORDER CANCELLATION
|Q: WHEN CAN I CANCEL MY ORDER(S)?
Once your order has been confirmed, we will need to be notified via email (14) days prior to your event date in order to receive a full refund. If cancellation is notified to us in less than (14) days, we will require a non-refundable fee of 50% from the total cost. Please note that we require full payment to be made once you confirm the pick up date and time frame!
|WEDDINGS and BIG EVENTS
Although we do not take custom designed cakes, we do have a wonderful catering menu for large events as well as our popular cupcakes that are available all year around! Order must meet a minimum of $350. Reach out to us for more information!
|ALLERGENS/RESTRICTIONS
|Q: DO THE PRODUCTS CONTAIN NUTS?
Yes, some of our products contain nuts. Please let us know if you have any dietary restrictions or allergens.
|Q: DO YOU OFFER GLUTEN FREE CAKES?
Yes! Please visit SIGNATURE CAKES & FLAVORS page. Please note that the kitchen that we work in is not a gluten-free environment.
|Q: DO YOU OFFER VEGAN CAKES?
We sure do! Please visit our SIGNATURE CAKES & FLAVORS page. If you have other flavors in mind, let us know!